Refund & Return Policy

At Zaopin Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must be:

• In the same condition in which you received it;

• Unused and in its original packaging;

• Accompanied by proof of purchase or order confirmation.

To start a return, please contact us at zaopinshop@gmail.com with your order number and the reason for your return.

Returns sent without contacting us first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning your order. We are not responsible for returned packages that are lost during transit.

Please do not send your return before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at zaopinshop@gmail.com.

Please include:

• Your order number;

• A description of the issue;

• Clear photos or videos showing the problem.

Once reviewed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery;

• Items returned without their original packaging;

• Gift cards;

• Personalized or custom-made products;

• Items marked as final sale.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us at zaopinshop@gmail.com.

Depending on product availability, we may provide instructions for exchanging your item or ask you to return the original product and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or a defective product.

Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at zaopinshop@gmail.com.

Order Cancellations

If you would like to cancel or modify your order, please contact us as soon as possible at zaopinshop@gmail.com.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.

If the order has already been shipped, you may request a return after receiving it according to this policy.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, additional shipping fees may apply before the order can be resent.

Processing Time

After we receive your returned item, please allow reasonable time for inspection and processing.

Once your refund has been approved and issued, the time required for the funds to appear in your account will depend on your bank or payment provider.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team:

Store: Zaopin Shop

Email: zaopinshop@gmail.com

Location: Florida, United States

Last Updated: August 17, 2026

Zaopin Shop reserves the right to update or modify this Refund & Return Policy at any time in accordance with applicable laws and regulations.